Shipping policy

At Jimmy’s Dips & Sauces, we aim to provide a smooth, transparent, and reliable shopping experience. Please read this policy carefully.

1. Shipping Policy

We strive to process and dispatch all orders as quickly as possible. Please ensure that your shipping address, pincode, and contact details are accurate.

  • Incorrect or incomplete addresses may result in failed delivery and will void our delivery guarantee.
  • If re-shipping is required due to incorrect details, additional charges will apply.

2. Return Policy

Due to the perishable nature of our products, we follow a strict no-return policy.

Returns are accepted only in the following cases:

  • Damaged product
  • Defective item
  • Wrong product delivered

The item must be unopened and reported immediately upon delivery.

To request a return, contact us at:
sales@getjimmys.in

Returns without prior approval will not be accepted.

3. Damaged / Wrong Deliveries

Please inspect your order upon delivery. If you receive:

  • Damaged product
  • Wrong item
  • Defective item

Contact us immediately for resolution (replacement or refund).

4. Order Cancellation by Customer

  • Orders can be cancelled within 24 hours of placing.
  • Send cancellation request with order ID to: sales@getjimmys.in
  • Orders already processed or shipped cannot be cancelled.

5. Delivery Issues

If your order is not delivered within 15 days of confirmation or has a manufacturing defect, you are eligible for a full refund.

6. Order Cancellation by Jimmy’s Dips & Sauces

We may cancel orders under the following conditions:

  • Product Unavailability: Alternative or refund provided
  • Pricing Errors: Orders may be cancelled due to incorrect pricing
  • Payment Issues: Failed or suspicious transactions
  • Bulk Orders: Unauthorized resale orders may be cancelled
  • Force Majeure: Natural disasters, strikes, etc.
  • Missing Information: If verification details are not provided

7. Refunds

  • Refunds are processed after inspection and approval
  • Refund will be credited to the original payment method within 10 business days

If 15 business days have passed and you haven’t received your refund, contact us at:
sales@getjimmys.in